Clients should be educated so they understand that if a computer is not shutting down properly, the underlying problem can lead to serious consequences.
The issue should be resolved, rather than just shutting off the computer and denying it power. Many times a system hangs during shutdown due to an application that is not properly releasing control or a runway process. These two problems can we solved with the help of selective startup and windows 2000 Task Manager.
At first, it may seen strange to use startup options to resolve a shutdown issue, but by selectively choosing which options are installed on your system during operation, one can isolate the problem. Windows 2000 offers task manager, a utility that is not available in windows 9x. Press Ctrl+Alt+Del while system is running, to access this utility. This utility lets you quickly see that how the system is using CPU and which applications and processes are running. If you see that CPU usage is extremely high, that means something is not running right on the system or system need more resources and need to be reconfigured. If you suspects and application is causing problem, close it and observe the changes in system resources.
If any program or process refuses to shut down normally, you can use Task Manager to shut it down. In windows 9z there is less functional close program utility that merely lets one end a specific task or shut down the computer.